Frequently Asked Questions


Logging In

How do I reset my Password?

Click the "Lost your Password" link at the bottom of the Sign In window. This will take you to a new page, where you enter your email address. Click "Send Request." You will receive an email with a link that can be clicked to create a new password.

Can I save my User ID and Password so I don't have to log in every time?

Many browsers offer the option to remember form field content including User IDs. Check your browser's settings to see if this feature is enabled. However, for security purposes, passwords cannot be saved.

My Profile

How can I update my personal information?

Update your personal information by visiting the "My Profile" page when logged into your account. Click "My Profile" to be taken to a new page to edit your mobile number and email address. Make sure you click "Save" to save all changes.

What should I do if I move?

If you have moved, please contact your Agent to update your address.

My Billing

Can I make payments online?

Yes. Go to the My Billing page and click the "Make a Payment" button. You will be taken to a payment window where you can pay via online check, savings account, credit or debit card. Please enter your information and click "Submit Payment."

How can I update my billing address?

Your billing address will automatically populate in the Payment Information window. This information is pulled from the billing address we have on file for your policy. If you need to change the mailing address, you can do so by clicking directly in the fields under Billing Information.
NOTE:  Changing the billing address on the Payment Information window will NOT change the mailing address on the policy; please contact your agent to change the mailing address on your policy.

My Policies

What if I purchase another Gulfstream policy?

Add it to your account by entering the policy number in the "Add Policy Number" field in the gray box on the right side of the screen. Next, click the plus sign on the right. You will now need to validate your policy. You can do this by either entering your street address, zip code, or the last four digits of your social security number. Once you have validated your address, the policy will appear in the drop down menu under "Choose Your Policy." Select your policy to view the Policy, Billing, and Claims details. Once selected, it will now be displayed in bold at the top of the gray box on the right side of the screen.

Where can I find my policy number?

Your policy number (in bold) can be found in the grey box on the right side of the screen.

How do I print my full policy documents?

Go to “My Policy Documents”, from there you will see “policy documents”. Click on the Adobe PDF icon to open the document you wish to see; from there you will be able to save and/or print what you need